Company: On the Go Courier
Website: onthegologisticsjm.com
Jurisdiction: Jamaica (with international service reach where applicable)

1. Introduction

At On the Go Courier (“we”, “us”, “our”), we are committed to protecting the privacy and personal data of our customers, website visitors, business partners, and stakeholders. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you access our services through our website, mobile application, or in person.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.

2. Information We Collect

We collect different types of information depending on how you interact with us:

2.1 Personal Information

We collect personal data to process shipments, provide customer service, and improve your experience. This includes:

• Full name
• Address (shipping, billing, pickup, etc.)
• Email address
• Phone number
• Date of birth (if required for customs or verification)
• Government-issued ID (when legally necessary)
• Signature (for proof of delivery or account verification)

2.2 Transactional & Shipping Information

• Package contents (where applicable)
• Tracking numbers and delivery history
• Sender and recipient addresses
• Payment and billing details (processed via secure third-party platforms)

2.3 Technical & Usage Data

• IP address
• Browser type and version
• Device information (model, OS)
• Date/time of access
• Pages visited
• Session duration
• Cookies and similar tracking technologies

2.4 Optional Data

• Feedback or customer survey responses
• Support requests and live chat transcripts
• Uploaded documents (e.g., invoices, ID verification, customs forms)

3. How We Use Your Information

We use the data we collect to:

• Provide and manage courier, delivery, and tracking services
• Process and fulfill orders and shipments
• Create and manage customer accounts
• Communicate with you (order updates, service changes, promotional content)
• Verify identity and prevent fraud
• Respond to inquiries and provide customer support
• Improve our services, systems, and user experience
• Comply with customs, logistics, and regulatory requirements
• Send marketing communications (only with your consent or opt-in)

4. Legal Basis for Processing (if applicable under GDPR)

We may process your personal data under the following legal bases:

• Contractual necessity – to fulfill our delivery obligations
• Consent – where applicable (e.g., email marketing)
• Legitimate interests – business efficiency, fraud prevention, system improvement
• Legal obligation – customs, tax, recordkeeping compliance

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

5.1 Third-party Service Providers

• Payment processors (e.g., PayPal, Stripe, banks)
• Courier and logistics partners (e.g., DHL, FedEx, local drivers)
• IT and security vendors
• Email and SMS communication services
• Customer support platforms

These parties are contractually obligated to maintain data confidentiality and only process data in accordance with our instructions.

5.2 Legal and Regulatory Disclosures

We may disclose your information if required by:

• Law enforcement
• Customs agencies
• Government authorities
• Legal proceedings (e.g., subpoenas, court orders)

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to:

• Enable website functionality (e.g., login, cart, tracking)
• Analyze user behavior and improve services
• Store preferences for future visits
• Deliver targeted advertisements (only with your consent)

You can manage your cookie preferences through your browser settings or our Cookie Management Tool (if applicable).

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services
• Satisfy legal, tax, and regulatory requirements
• Resolve disputes
• Enforce our agreements

Typically, personal data related to shipment and transactions is retained for 6–7 years, unless a longer retention period is legally required.

8. Data Security

We implement robust administrative, technical, and physical safeguards to protect your personal data, including:

• SSL encryption for web and app data transmission
• Firewalls and anti-virus protection
• Secure data storage (encrypted at rest)
• Restricted access to authorized personnel
• Regular audits and data protection reviews

Despite our best efforts, no system is 100% secure. Users are encouraged to safeguard their account credentials.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of the personal data we hold.
• Correction: Ask us to fix inaccurate or incomplete data.
• Deletion: Request that we delete your data (subject to retention laws).
• Restriction: Limit the processing of your data.
• Objection: Object to processing for direct marketing or legitimate interests.
• Portability: Request transfer of your data to another service.
• Withdraw Consent: If data was processed based on your consent, you can withdraw it at any time.

Requests can be made via email at [Insert Privacy Contact Email].

10. Marketing and Communication Preferences

With your explicit permission, we may send you promotional emails, SMS, or notifications. You may opt out at any time by:

• Clicking “Unsubscribe” in any email
• Texting “STOP” to SMS messages
• Updating your communication preferences in your account

Please allow up to 48 hours for the change to take effect.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

13. International Data Transfers

If you are located outside Jamaica and use our services, your information may be transferred to and processed in Jamaica or other countries where our logistics or data partners operate. We ensure appropriate safeguards are in place for international transfers.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” Material changes will be communicated via email or app notification.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Privacy Officer
On the Go Courier
Email: onthegologistics366@gmail.com
Phone: +1(876)326-3845
Website: onthegologisticsjm.com

By using our website, mobile application, or courier services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.